Terms and Conditions
Wovenwood is the trading name of Tulipy Ltd, registered in England, company number 14248320
Order Acceptance
Once you place an order with us, you will receive an order acknowledgment email stating the items you have ordered. This does not constitute acceptance of your order. A contract is only formed once your order has been shipped from our warehouse or suppliers.
Non-acceptance of your order may be due to: being unable to authorise your payment, the product being unavailable, a product pricing or description error.
Warranties
At Wovenwood, we guarantee the quality of our products and offer a 1-year warranty against manufacturer faults on all items, except for certain plants, which may be subject to different warranty terms. If you encounter any issues with your product, please contact our customer care team and we will be happy to assist you.
Faults
In the event of a faulty product, please contact us before returning the item for inspection. Within the first 30 days of receipt of your order, we will repair or replace the product. During the first 14 days, you also have the option to receive a refund. In the case of a failed component, we may opt to replace the faulty part rather than the entire product.
Late Deliveries
We make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible. If your order is delayed or fails to arrive when expected, please let us know and we’ll do our best to resolve any problems. Please note that our liability does not extend to providing compensation for late or failed deliveries.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we may offer you the following payment options if shown on the product page. Payment is to be made to Klarna:
- Pay Later 30
- Pay in 3 instalments
- Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Security
The security of your personal and credit card details is of the utmost importance to us.
If you place your order online, no human being will ever be able to see your complete card details. We use the latest Internet encryption with 256 bit SSL software, your browser will automatically inform you when encryption is being used.
All data stored on the secure server is encrypted again and protected by a firewall, the specification of which has been recognised by the major banks. When the connection is secure you will see a closed lock on your browser window.
The Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, we offer a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person at:
Spirit House
Albury Close
Reading
RG30 1BD
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
Distributor Take Back Scheme
We fully comply with our distributor obligations as a member of the WEEE Distributor Take Back (DTS) Scheme. The DTS is designed to fulfil the obligations of distributors. The DTS supports a national network of collection facilities where consumers can dispose of their household WEEE free of charge for environmentally sound treatment and recycling.
Copyright
All of the written, photographic, design and audio content of this website is the copyrighted property of Tulipy Ltd and none of this content may be used without our permission. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and / or content made available as part of your use of this website shall remain at all times vested in us.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website.
